Frequently Asked Questions
Listed below are some frequently asked questions about zumyn. Click on a question to view the answer, or alternatively click on the click below to show all the answers.
If you have a question that isn't answered below, please contact us.
Show all the answers
1. What is zumyn and how much does it cost to use?
zumyn is a free tool that allows people to build a photo mosaic using their own photos.
2. How do you pronounce zumyn?
zumyn is pronounced "zoom-in"
3. What is a photo mosaic?
A photo mosaic is any collection of photos that are arranged in a way that when viewed from a distance, they resemble one overall picture. You can see examples on our gallery
4. Why would I want to build a zumyn mosaic?
zumyn mosaics are a great way of displaying an entire collection of photos in an interesting way. They make excellent personalised gifts for people, and can be used as a way of marking an occasion such as a wedding, graduation, anniversary or to celebrate a shared accomplishment. They are a novel alternative to end of year school photos, or group shots from large events.
5. Once my mosaic is built, can I get it printed?
Yes. We provide prints of your mosaics in a range of sizes and types. Printing options are listed in detail on our prices
page. All prints are delivered direct to your door.
Building a Mosaic
6. How do I get my photos to you? Can I post you a CD?
zumyn has a built in image uploader tool that allows you to send your photos directly to us. We cannot accept CDs of photos.
7. How many photos do I need for a mosaic?
The amount of photos required for a mosaic varies depending on a number of factors such as the detail in the overall mosaic, and ultimately the eye of the beholder. In general though, we would expect to need at least 1000 photos - although with our duplication option, you can use 500 photos twice to get to 1000. If you don't have enough photos though, you can always import photos of facebook friends, or use photos from our library to supplement your collection.
8. Can I import photos from my flickr account?
Yes, our importer tool allows you to select as many of your photosets as you wish from your flickr account and automatically import all the photos within them.
9. Can I import photos of myself and my friends from facebook?
Yes, our importer tool allows you to select which of your facebook friends you would like to import photos of. We then collect all the photos with that person tagged in them and automatically import them into your mosaic.
10. Can I import photos from any other photo services?
Currently, we only support importing from flickr and facebook. If you would like the ability to import from another services, please let us know and we will explore the possibility of setting up an import process for it.
11. Can you provide photos to go in to my mosaic?
We have put together a library of photos that are licenced under the Creative Commons Attribution Licence
that allows for their use in mosaics. These have been arranged into themed collections such as cats, dogs etc. There is also the ability to keyword search across all Creative Commons pictures that are available on flickr, so that you can find relevant photos for any theme.
12. Can I still build a mosaic if I don't have enough photos?
You are certainly free to build a mosaic using less photos and see for yourself if you are happy with the results. We have had some examples that have worked nicely with less, but sometimes the results aren't satisfactory. zumyn is free to use to build mosaics, so you have nothing to lose in trying. You can also give access to friends and family to enable them to contribute towards your mosaic, and the extra photos will also help you reach the best possible overall image.
13. Why does it take so many photos?
Unlike most (if not all) other photographic mosaic providers, we believe that a top quality mosaic should not require duplication of photos in it (although we offer it as an option). We also believe that all contributed photos should be included, and so our mosaics are built in a way that wherever possible, every photo contributed gets placed somewhere in the mosaic (learn more about this
). This is a very complicated process and as such, benefits from a large pool of photos, but we feel the results are well worth it.
14. So how do I go about building my own mosaic?
zumyn has been designed to make the process as straightforward as possible for you. Simply select "Create" from the menu above and follow the instructions. You will be asked to provide the overall photo that you wish to use and select a couple of options. Then it is a case of you, and anyone else you wish, uploading photos to your mosaic. To reduce the time taken to upload photos, we use an uploading tool (available directly within your browser) to upload large numbers of photos at a time. Resized and compressed versions of your photos are sent, reducing the time it would take to upload by over 90% in most cases.
15. Can I change my mind about what the target image should be once I've started building my mosaic?
Yes, you can change the target image as often as you wish by clicking on the options & settings links from your mosaic.
16. Do I need to download or install anything on my computer to use zumyn?
No. zumyn uses an activex/java uploader component to allow you to send us your photos, but these components are all contained within your web browser and you don't need to install anything. You will have to authorise the use of this component in your browser, but it is perfectly safe.
17. What format do my photos need to be in?
We can handle numerous image formats including JPEG, BMP and TIFF files. Most digital cameras will save in the JPEG format (either with .jpg or .jpeg at the end of the file names) and so most users should be able to use the uploader without any difficulty.
18. Do all my photos need to be the same size?
Photo mosaics are a grid arrangement of photos and so they all need to be the same shape. Photos in zumyn mosaics use the most common digital photo ratio of 4:3 (i.e., there are 4 pixels in width for every 3 pixels of your image height). In the case that your photos are not in this ratio, the zumyn system will automatically crop them for you to the correct size - however, you will have the option to rotate and/or re-crop your photos after thay have been uploaded using the very simple image editing tools on the site.
19. Should I resize/compress my photos before uploading?
You can if you wish, but the image uploading tool will handle all this for you automatically and so there is not really any need. All uploaded images should be at least 240 pixels across the shortest edge. Even the lowest resolution setting on a modern digital camera will far exceed this requirement.
20. When I zoom in to my mosaic it looks all blurry, will it be like this when you print it?
No, in order to be able to view the zoomed in version on the website, we have to use a very heavily compressed and scaled down version, and as a result it can look blocky and blurred when zoomed in close. When you double-click on an individual tile, this represents the approximate quality level on the final printed product. You can also see close-up photos of the various products on the prices
21. Will anyone else be able to see my photos or use them in their mosaics?
Absolutely not. Each mosaic gets given a randomly assigned ID number that is required to view the mosaic. Unless you give that number or the URL for your mosaic to someone, then it is not possible to view your mosaic or the photos in it. We don't make your photos available to anyone else.
22. Can I remove my mosaic and/or my photos from your site permanently?
Yes, please contact us
with the mosaic ID that you would like removed and we will permanently remove your photos from our servers.
23. Will you give my e-mail address out to any third parties?
We will never give any of our users email addresses to any third parties.
Ordering a Print
24. How do I order a print of my mosaic?
Once you are happy with your mosaic, you can purchase a print with a credit or debit card from our online shop. Prints start from £39.99 for a "standard" size high quality photographic print. Full details on the available options can be found on our prices
25. Can I print my mosaic out myself at home?
Unfortunately, the cost of providing the zumyn service is recovered through the sale of prints, and as such we do not make the high resolution versions of the mosaics available to print at home.
26. Can I order a digital version of my mosaic?
We do not currently offer the option to purchase the digital versions of the mosaic
27. I want to order multiple copies of a mosaic, can I get a discount?
If you are ordering 5 or more copies of a mosaic, please contact us
to discuss your requirements.
28. Do you ship internationally?
We ship a number of products to any country in the world, but some products are limited to certain regions. Please visit our prices page
for full details of what is available and where.
29. Do you offer an express delivery option?
Each product type has a standard delivery option, but if you have need for a product quicker than the estimated delivery times, please contact us for more possible options.
30. Can I order a larger/smaller print?
If you have a specific size requirement then please feel free to contact us
with the details and we'll be happy to provide you with a custom quote.
31. How do your gift vouchers work?
Gift vouchers allow you to pay for someone else to build a mosaic using their own photos. Vouchers are available for every product in our range and cover the cost of the mosaic product and shipping to a designated country. All vouchers are valid for 12 months and can be used as part payment against a more expensive product. For more details, please visit the voucher page
or contact us
32. I really need my voucher in a hurry as it's a last minute present, can you help?
Vouchers can be provided free of charge as a PDF file to download and print at home or you can optionally select to have a gift voucher pack delivered to you.
33. Can I upgrade my voucher that I received?
Yes you can. Simply select the product that you want to purchase and enter your voucher code and you will only be asked to pay for the difference in price.
34. Can I downgrade my voucher to get some money back or exchange it for cash?
Vouchers cannot be redeemed in part or in full for cash. You are free to choose to use your voucher on a lower value product, but you will not receive any money back against it.
35. I've lost my voucher but it's still unexpired, can you help me?
If you contact us
with details of when the voucher was purchased and by whom, then we can recover the voucher code for you.
36. Can I send you my photos on a cd/dvd?
We are unable to accept photos via any physical medium such as CD or DVD.
37. Can you scan printed photos for me?
No, this is a service we do not provide. You may find it available in high street photographic shops.
38. What do I do if I can't remember my password?
39. How are the photos in your photo library attributed to their owners?
Every time a photo from our library is displayed in a mosaic, a link is included to the owner's page on flickr. Printed mosaics come complete with a list of URL's for the owners of photos that are used in that mosaic. If you are the owner of any of the photos used in our library and would rather it wasn't included, or would like to change where the attribution links point to, please contact us